Refund Policy

Overview

This Refund Policy outlines the circumstances under which Tora Technologies ("Tora", "we", "us", or "our") may provide refunds for our software development services, products, and subscriptions. Due to the custom and intellectual nature of our work, refund policies vary by service type.

Professional Software Development Services

Custom Development Projects

Custom software development services are typically provided under signed agreements with specific terms, milestones, and payment schedules. Refunds for these services are governed by the terms of the individual service agreement.

Generally, fees for completed work, delivered milestones, or time already invested are non-refundable. This includes:

• Discovery and planning phases that have been completed
• Design and architecture work that has been delivered
• Code development and testing that has been performed
• Documentation and knowledge transfer that has occurred

Time and Materials Engagements

For hourly or time-based billing arrangements, fees are non-refundable for time already worked and documented. We provide detailed time tracking and regular reporting to ensure transparency.

Retainer and Upfront Payments

Retainer fees and advance payments may be refundable for unused portions if:

• The project is cancelled before work begins
• We are unable to perform the contracted services
• There is a material breach of the service agreement by Tora

Refund amounts will be calculated based on work completed and any non-recoverable costs incurred.

Software Products and Licenses

Software Products

If we offer software products for purchase, the following refund terms apply:

• 14-Day Return Period: Products may be returned within 14 days of purchase if they are materially defective or not as described
• Licensing Issues: If technical issues prevent proper software installation or use, we will work to resolve the issue or provide a refund
• Compatibility Problems: Refunds may be provided if the software is incompatible with disclosed system requirements

Digital Downloads

Digital products are generally non-refundable once downloaded, except in cases of technical defects or material misrepresentation.

Subscription Services

Monthly/Annual Subscriptions

For any subscription-based services we may offer:

• Subscription fees are charged in advance and are generally non-refundable for the current billing period
• You may cancel your subscription at any time to prevent future charges
• Cancellation takes effect at the end of the current billing period
• Pro-rated refunds may be provided in exceptional circumstances at our discretion

Free Trial Periods

If we offer free trials, you may cancel before the trial period ends to avoid charges. No refund is needed as no payment was collected.

Dispute Resolution and Good Faith Review

Billing Disputes

If you believe there has been a billing error or unauthorized charge, please contact us within 30 days of the charge. We will investigate and resolve legitimate billing errors promptly.

Service Quality Concerns

If you are dissatisfied with the quality of our services, please contact us immediately. We are committed to client satisfaction and will work in good faith to address concerns, which may include:

• Correcting defects or issues with deliverables
• Providing additional support or documentation
• Modifying the scope or approach (where feasible)
• In exceptional cases, partial refunds for unacceptable work

Refund Process

How to Request a Refund

To request a refund, please email us at info@toratech.dev with:

• Your contact information and account details
• Details of the service or product
• Reason for the refund request
• Supporting documentation (if applicable)

Processing Time

We will review refund requests within 5 business days and respond with our decision. Approved refunds will be processed within 10 business days using the original payment method.

Exceptions and Limitations

Refunds will not be provided for:

• Services completed according to agreed specifications
• Changes in client requirements after work has commenced
• Client's failure to provide necessary information or access
• Market changes affecting the value or viability of the project
• Force majeure events beyond our reasonable control

Consumer Rights

This policy does not limit any rights you may have under applicable consumer protection laws. If you are a consumer in the European Union, United Kingdom, Australia, or other jurisdictions with statutory consumer rights, those rights remain in effect regardless of this policy.

Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on our website with an updated effective date. Material changes may be communicated via email to existing clients.

Contact Information

For refund requests, billing questions, or concerns about this policy, please contact us at:

Tora Technologies
Email: info@toratech.dev

We are committed to fair and transparent business practices and will work with you to resolve any concerns.