Privacy Policy

Introduction

Tora Technologies ("Tora", "Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us for software development projects.

This policy applies to all our services, including our website, custom software development services, products, and any related services (collectively, the "Services").

Information We Collect

Information You Provide to Us

• Contact Information: Name, email address, phone number, company name, job title
• Project Information: Technical requirements, business objectives, project specifications
• Communication Data: Messages, feedback, and other communications you send to us
• Account Information: Username, password, and account preferences (if applicable)
• Payment Information: Billing address and payment details (processed securely through third-party providers)

Information We Collect Automatically

• Technical Data: IP address, browser type and version, operating system, device information
• Usage Data: Pages visited, time spent on our website, referral sources, click patterns
• Analytics Data: Performance metrics and usage statistics (anonymized where possible)
• Cookies and Tracking: See our Cookie Policy section below

Information from Third Parties

We may receive information about you from business partners, service providers, or publicly available sources when necessary for our legitimate business purposes.

How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

• Providing custom software development services
• Managing project communications and deliverables
• Processing payments and managing contracts
• Providing technical support and customer service

Business Operations

• Improving our services and developing new offerings
• Conducting business analysis and market research
• Managing our relationship with you
• Complying with legal and regulatory requirements

Communications

• Responding to your inquiries and requests
• Sending project updates and important notices
• Marketing communications (with your consent where required)

Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

• Contract Performance: To fulfill our contractual obligations to you
• Legitimate Interests: For business operations, security, and service improvement
• Consent: Where you have given specific consent (e.g., marketing communications)
• Legal Compliance: To comply with applicable laws and regulations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our business, such as cloud hosting providers, payment processors, and analytics services. These providers are bound by confidentiality agreements and data protection requirements.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to equivalent privacy protections.

Legal Requirements

We may disclose your information when required by law, court order, or to protect our rights, property, or safety, or that of others.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods depend on the type of information and the purpose for which it was collected.

Generally, we retain:

• Contact information: For the duration of our business relationship plus 7 years
• Project data: For the duration of the project plus 7 years for legal and warranty purposes
• Website analytics: Up to 26 months
• Marketing data: Until you withdraw consent or we no longer have a legitimate need

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information ("right to be forgotten")
• Restriction: Request limitation of processing in certain circumstances
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests or for marketing purposes
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at info@toratech.dev. We will respond to your request within one month (or as required by applicable law).

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website performance. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

International Data Transfers

Your information may be processed and stored in countries other than your own. When we transfer personal data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by email or through our website. The updated policy will be effective when posted.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Tora Technologies
Email: info@toratech.dev

For EU residents: If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection authority.